livebooks blog

Photo by Mark Mosrie

Matt Bailey, liveBooks‘ own co-founder (that’s him to the left), recently wrote an informative piece for Photoshop Insider about effective ways for photographers to use video on their websites. We wanted to bring you some highlights from the story, which focuses on using video to market yourself rather than offering it as a service to clients. You can check out the full story at Photoshop Insider.

With the availability of affordable, high-quality digital photo equipment steadily increasing over the last several years, the market has been flooded with an unprecedented volume of photographs and emerging photographers. Most searches for images and photographers begin on the web. Yet this can create confusion on the part of the viewer about which photographer is right for what they need. How do you distinguish yourself from the sea of photographic talent available? You can start by marketing yourself as a professional who brings more to the table than a handful of carefully selected images. You need to develop an effective brand for yourself that communicates the value of your personal vision and experience. Video presents an opportunity to add more dimension to this brand in a number of ways.

Help people get to know you
The primary purpose of these videos is to break through the static nature of portfolio viewing and create a more human connection. If a prospective client likes your personality or feels they can relate to you in some way, there is a much better chance they will give you preference over someone they feel less of a connection with. This is human nature. The main challenge with a bio video is to create something that is “on brand.” If you are marketing yourself in a playful way, for example, be sure the video is a bit playful as well. A disconnect in this area can do more to confuse than ingratiate. If you are unsure, consult with an expert. Here are a few photographers whose bio videos have added a lot to their online presentations:

Jules Bianchi: Wedding and portrait photographer
Chase Jarvis: Commercial and sports photographer
Chris Rainier: Photojournalist and National Geographic Society Fellow

Let other people say nice things about you
Video is also regularly being used to highlight various other strengths, including video testimonials, vignettes from an actual shoot, and studio tours, among others. Adding a more dynamic, human touch to these areas brings life to them in a way that can be far more compelling than a page with text. Watching someone gush over how amazing you were to work with can have an emotional impact that makes the difference between someone hiring you or your competitor. This approach can be effective whether you market toward photo buyers, brides, or other types of individuals. In the end, we are all people, and all of us want to work with people we trust and like.

How to get started
Just like still photographs, there are down and dirty methods, as well as more elaborate, polished methods. Using a $200 Flip Video camera or webcam and posting to your blog could be perfect for your purposes. For many, a more professional approach will be more effective. It all comes down to your intentions and your brand. Do you want to be seen as a seasoned professional who projects quality and panache, or as a guerrilla upstart who provides a dynamic, gritty vision? These are the creative questions that need to be answered in advance, so you know what direction to take technically. If you can produce a video yourself or with a friend, so much the better, but, as with any photo shoot, be sure you have everything you need to be successful. If you need help, a video producer can help you sort through these preliminary questions.

Choose the best presentation
Once you have the video shot and edited, you will need to prepare a copy for the web. As with still photos, you will want to find the right balance between quality and loading speed.  A large, high-quality video can look amazing, but take a while to load.  Smaller, more compressed files will load quicker, but may not have the desired impact. If you have the ability to upload your own video and preview it on the web, you should certainly do that. Depending where you plan to display it, you may choose one of a handful of formats, including Quick Time, Windows Media Player, and Flash Video. All liveBooks’ websites give the user the ability to upload any of these formats on their own, or you can have us design a custom page structure and player in Flash. Here are clients who have taken that approach:

Justin Francis: Music video director
Double Plus Good: Advertising video producers
Oliver Rduch: Documentary filmmaker

However you are able to do it, do not hold off on leveraging video to your advantage if you feel you can benefit from it. Ultimately, creating a better connection between you and your clients could result in more bookings with people you are more likely to relate to. It can also result in clients who are more informed about you and your business before you even speak to them. And who knows, maybe you find you have a knack for it and can offer an extended range of services in the future.

Be Part of the RESOLUTION: How are you using video to help market yourself? Have you seen tangible results from it?

Sample wedding photo stamps from Photo.Stamps.com

Most brides and life partners dream about their wedding day for a long time and want everything just perfect. Yet they can also get stressed out, focusing on everything they have to plan: wedding service venue, reception, guest list, photographer, dress, and flowers. So why not offer them items featuring your photography that not only take some pressure off of them, but that also increase your visibility and profit?

The wedding album will always be the big-ticket item, but there are many other opportunities to make the photos you’ve already taken do more work for you and your clients. With services such as Photo.stamps.com, Zazzle.com, and Pictureitpostage.com, you can offer clients the opportunity to put your photos of their happy faces on their stamps as well as Save the Date and RSVP, and thank you cards. You can charge a handling fee; the bride will have one fewer thing to worry about; and guests who receive something with your image on it will be more likely to remember your name when they’re looking for a photographer for their big day or family portraits. Just don’t forget to include your name with the images!

You can also suggest that busy, possibly cash-conscious brides consider custom books instead of albums for attendants and family members. They may not realize the full range of offerings, so show them some samples. There are lots of good options for these self-publishing services: Blurb.com, Asuka.com, Paperchase.net, and, of course, the good old iBook that comes with MAC software.

It is important to think outside the box since the competition is so fierce in today’s market. Offering items that others don’t sets you apart from your competition. And by offering items like stamps, special cards, or books, you give your clients a chance to stand out too. On that special day, that is their ultimate goal.

Are you keeping an eye on your bottom line? ©LaCour

Many of my favorite photographers have built successful careers on being excellent observers. Their images are powerful because they watch, anticipate, and press the shutter at the decisive moment.

But being a keen observer of people is not enough. To succeed in the business of photography, you must employ a careful combination of observation skills. You must be an excellent observer of people AND business. To succeed, you must watch your business –- know it inside and out. As John D. Rockefeller said, “Everything that is watched improves.”

Rockefeller knew exactly how much it cost to extract, refine, and deliver a barrel of oil. He was fully aware of all his costs. Knowing this information –- and acting on it –- gave him a competitive advantage. He knew how to price a barrel of oil to turn a profit.

As a result, he implemented cost savings measures like manufacturing his own barrels and starting his own transport company. By carefully observing the data that mattered, Rockefeller made Standard Oil wildly successful.

The success of your photography business also depends on your observations. Are you watching each area of revenue and cost? What things are you tracking? What systems do you have in place to help you measure and manage your business’s success? Here are three areas that you should be observing particularly carefully.

1. Calculate Your Profitability

• First, create a price list of all your “items” (individual products and services you offer) and calculate profit margins for each item. By understanding profit margin, you will ensure that you’re making money on everything you sell.
• An item’s profit margin is based on “Cost of Goods Sold” (COGS). In order to calculate the total profit margin on packages/proposals you create for clients, identify a COGS for each item on your price list.
• COGS for an item is calculated as the total direct expenses incurred in the production of a good, including the cost of materials used to make that good and the cost of labor to produce it. COGS does not include indirect expenses, like marketing, accounting, and shipping.
• Knowing the COGS will help you determine which products and packages are turning a profit. Subtract an item’s COGS from its sales revenue to determine the gross profit it earns.
• Net profit is the difference between COGS and indirect expenses from sales revenue.

2. Identify and Track Referrals

• Referrals are the lifeblood of many photography businesses, especially wedding. In a good economy, fostering strong referral sources is the most effective growth strategy. In a bad economy, it’s critical.
• If you don’t know where your profitable referrals are coming from, you’re wasting time and money. For example, let’s say five colleagues in your community are responsible for referring 60 percent of last quarter’s business. Don’t you want to treat those referral sources differently than the florist down the road who hasn’t referred anyone? Tracking your referral sources allows you to invest valuable marketing resources into the right people and groups that will give you new business.
• Tracking referrals is a detailed process — one that requires organization and automation to be effective. You can use simple Excel spreadsheets to track referral sources and leads. There is also more sophisticated studio management software available. The good news is that both options can be cost-effective for even the smallest studio.

3. Create a Marketing Strategy and Track Your Success

• Marketing can seem daunting at times, but even a simple marketing strategy can have a beneficial impact on your business. Here are a few things that most successful businesses strategies have in common.
• First, a contact database. The importance of maintaining an organized contact database can’t be stressed enough. It may sound like a basic tactic, but trying to grow your business without a contact database is like trying to drive a car without an engine. If you want to grow your current relationships and develop new ones, you must keep track of communications with every client, referral source, partner, and prospect with whom you interact.
• Second is email marketing. Email communication is the name of the game these days. And with the help of your growing contact database, you can easily reach thousands of prospective clients with a single key stroke. Keep your contacts up to date on events, new services, awards, specials, and other important information with emails. That way, you will already be on their mind when they are seeking photography services.
• Finally, make sure to track your database efforts. Some automated solutions allow you to track the read and response rate for email blasts through easy-to-read reports. Whichever way you decide, be sure to regularly review your efforts to understand what’s helping you drive revenue and what’s not.

An image from the Edmonson's Indian wedding site. ©Edmonson Wedding

When we started working together, my father’s business was primarily commercial photography: magazines, books, CD covers, annual reports. So one week I got sent to the West Coast for an assignment, and he got sent to the East Coast for an assignment. And I said to my father, I came back here so that we could shoot together, but I don’t feel like we’re doing that. This is the commercial world, and that’s the way it’s going be; but we have our Saturdays, and wedding photography has changed. Have you ever considered doing weddings? I showed him that wedding photography today is little bit more lifestyle, more photojournalistic. I also showed him how the coffee table wedding books now are more of a magazine layout, which he could relate to.

So we kind of put our sign up in the world to do weddings. The first year, we did everything wrong. We did 120 weddings at $1,000 each, which was way too much. But you learn from your mistakes. So we changed our prices and we ended up doing more weddings the next year. We almost burned ourselves out because we were just all about volume — that’s what we thought success was.

So we learned from our mistakes again and changed our business model. One of the big ways we did that was with our websites. I have background working with websites, so when I very first started, I started off doing it all by myself, ’cause I thought nobody can do it as good as I could. But then I ended up realizing that the only way to grow your business is if you free yourself up to do what you’re best at, which is getting  business, running your business, being a photographer. So we started out with four sites. Those first four were a site tailored to our American weddings, a site tailored to our Indian clients for Indian weddings, a website for David Edmonson, and a website for Luke Edmonson. One of the reasons we had our two individual sites was because some of the organizations that we are part of, for instance WPJA, have specific parameters for the type of images that you show, and if you can identify who the photographer is. For us it was much simpler just to say, let’s take our consistent look and feel from our wedding sites, and we’ll make separate sites dedicated to each target audience.

The second reason we wanted separate sites was that, when we looked at our client, we saw that our most profitable clients are either our high-end Indian clients and our high-end American clients. We’re not making much profit on the in-between, middle-ground clients. But if we were only going after one group or the other, then we would be limiting ourselves. So we said, let’s go ahead and invest in completely separate websites.

Then number one, we could choose a domain name that meant something special to our Indian clients. That’s why our domain for that site is EdmonsonShaadi. “Shaadi” means matrimony in the Hindi language. And the messaging, the tone of what we wanted to say to clients was different, simply because culturally Indians are Hindus, Muslims, and Christians and have 10 thousand different languages and dialects. So rather than presenting ourselves in English, we wanted to be able to talk to say thanks to them in their own languages -– the different greetings that they would expect from other people who understand their culture. We were blessed to shoot a wedding in New Delhi, India, and we had the ability to see things first-hand. For us, when we’re looking at how to divide up the website, it was really important to be able to show our Indian clients things that relate specifically to their expectations. And then, vice-versa, for our American clients we could do the same.

©Edmonson Photography

Another thing that was important to us was that our separate sites link to one another, to allow people to navigate to the different types of photography we do. So for our wedding sites, at the bottom you’ll see that it says “Wedding,” “Indian,” “David,” and “Luke.” That is simply because we want our Indian clients who maybe know somebody who is non-Indian, to realize that we do work other than just Indian weddings, and hopefully recommend a new client. And likewise for our American clients, who could see we do Indian weddings and might tell a friend.

The same thing goes for our commercial and portraits and other related businesses. One of the things my father taught me long ago was that it’s very hard to be profitable the first time you do business. Profitability comes from a lifetime relationship working with someone. So we start out showing clients that we put an emphasis of the type of photography that we’re doing for them, but then we expand to their other needs.

For instance, someone might start out as a wedding client; then, of course, they’re going to have portrait needs. Maybe that starts with babies, maternity photos, and eventually those become senior portraits, family portraits, and so forth. Perhaps the dad has a business, so it’s awesome if he can see that we do commercial work as well. There are an infinite number of ways to grow your business by just putting it out there. One of the things that we found was that whenever we were initially introduced to a client, they wanted to be able to see that we focused on them. If it’s a commercial client, they didn’t want to see any portraits. They didn’t want to see any wedding photos. They wanted to see commercial photos. Likewise a bride who is looking for wedding photos, that’s all she wants to see. It’s only later in the relationship, when they started to explore some of our other offerings, and once they’ve already gotten connected to you and liked you, all of a sudden they start thinking of you and other ways that they can use you in their life.