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We have a wedding site, an Indian wedding site, a site for David, a site for me, and an associate site for weddings. Then we have a commercial site, a portrait site, a catering site for my brother-in-law who is a chef, an Italian event site for two of my sisters who are living in Rome, and a couple others. We use our sites and the blog to be able to cross link and drive traffic to each other. We also invested in the liveBooks SEO service and now about a third of our business comes from people who are just searching for us on the internet. Another third of our business comes from vendor referrals — people in the industry who we work with. A perfect example of that is the photographer Robert Evans. He shot Brad Pitt’s wedding simply because he had given images back to a florist he worked with. No one had done that for that florist before, so he stood out and they recommended him for the wedding. So if you can find ways to give back to your vendors, it always pays off because they’ll send you some business. The other third of our business comes from word-of-mouth bridal referrals and people who endorse us in the community.
We advertise on a few exclusive websites and we’re part of organizations that help us create buzz, like WPJA, WPPI, and PPA. We also advertise in publications in our local markets, but the best way to get publicity in magazines is to just send them images from real weddings. That’s a great way doing editorial work, and it also helps the magazines out. My basic analogy about your business is, it’s like you have a container that you want to put a bunch of water in. Some of the cups that you’re using are big cups, and some are Dixie cups. But the more you’re pouring in, the better off you’re going to be. So whether it’s SEO or word of mouth, every little bit helps.
Then when potential clients come to us or to our websites, we found that for all our clients, when they initially have contact with us, they want see content that is very targeted towards exactly what they’re asking us about. If they ask about baby photos, they want to go to a site that looks like nothing but babies; if they want us to do a wedding, they want to go to a site that is nothing but weddings.
Most websites I see have portfolios divided up into four or five different types of photography. Then they have their blog link there, and their pricing. And they blend together after a while, because all the sites are the same. Everybody is showing that they do a variety of stuff. We just found that, for us, to connect with our clients, especially a higher-end clientele, they like things that are rare and unique, or specialized. They want to go to someone that is considered an expert in their field. So if you present yourself as a jack-of-all-trades, you may come off as a master of none. Versus if you have different websites, you’re able to show these different clients that you invest yourself into this particular niche, whatever it is. All of a sudden they’re building this trust with you. And you’re giving them a reason to want to use you because they think this is what you eat, dream, and sleep about, is taking baby photos, or taking commercial photos, or taking wedding photos. And it doesn’t actually have to be that way. It’s just the way that you’re presenting it to them.
And then, when they’re looking at our work, we don’t come up to them and necessarily start telling them all the other different kinds of stuff we do. We just show it. It’s like when we meet with wedding clients, we still have a few of our commercial products up and available, because it builds our trust. We’ve shot a number of recording artists and we have their gold records up. And they’ll start to think, if this band I know trusts them to do their photography, why can’t I? Typically, people when they come to meet us, they already know that they like our work. The only reason why they come to meet us is to find out our personalities, because they’ve seen the work online or someone else has put in a good word for us. So we don’t have to do a lot of selling then, at the point that they’re coming to meet us.
Then over time, once they get to know you, they like you, and they love your work, you can introduce them to some of the different types of photography that you do if you have different sites. All of a sudden they start to be your ambassador looking for ways to help you promote your business. And when you’re talking about today’s economic times, we all know that it’s not a good idea to put all your eggs in one basket, because all of a sudden if that hype, for whatever reason, start to slow down, you’re dead in the water.
For the last year and a half I’ve been enthusiastically pushing photographers to let their images get swiped for non-advertising online use as long as there is an attribution link back to their site. I anticipate blogs rapidly becoming the main sources for news online, so the more exposure blogs swiping your images get, the more exposure your work will get via attribution. What I didn’t consider initially is the potential guilt-by-association factor if your image is used with a bogus or inflammatory blog post.
There has been a rise in criticism of high profile blogs posting stories that violate expected ethical considerations in the past few months. Popular blogs that have risen to the top through marketing and hiring good writers who are assumed to adhere to a journalistic code of ethics. However, unless stated specifically, there may be no ethics involved at all. And to be fair, even blogs that do subscribe to an ethics code can get it wrong. Blogging is still a young medium — these issues will eventually be resolved but right now they’re still being worked out.
My concern is that a swipe of one of my images could result in my name being associated with a blog post with which I have moral or ethical conflict. I know I can’t have have it both ways. I can’t pray for link exposure and then get pissy when I get it because I don’t like the blog that gave it to me. That’s like lobbying National Geographic for a foreign photo assignment in Russia, then pouting because they send you in the dead of winter.
What are your thoughts? If a blog whose content you disagree with ran an image of yours with a highly contentious story, but you got a lot of exposure, would you be upset, maybe even contact them to have your image removed? Or would you be thrilled to have your online presence elevated because of the huge click-through rate to your site?
In my last post, I talked about how a photographer can identify and approach NGOs (or, my specialty, an environmental NGO). As I said in that post, even after you form a relationship, getting an assignment to produce images can take a while. For larger NGOs, commissioning a photographer, covering expenses, and paying a day rate is a pretty rare occurrence. For the smaller NGOs, it’s even rarer. If your primary motivation for working with NGOs is to find a new market for your work, then you’re bound to be disappointed. That is not to say that NGOs can’t be a market but, to put it bluntly, if making money is your goal, there are a lot more effective places to put your energy.
A better way to assess if a relationship with an NGO is successful, is to consider whether you share some of the same long term goals and will be able to help each other accomplish those. In my own case, my long-term photographic and conservation interest in old-growth forests, the impacts of environmental degradation on indigenous peoples, and other issues align with a number of NGOs. These NGOs have helped me achieve my long-term goals as much as I have helped them, but the fact of the matter is, I would have found a way to work on these issues regardless of whether any NGO shared these same concerns.
So assuming you have an issue that you are compelled to document and you’ve identified one or several NGOs that share your interests, how can you build a relationship with them? Perhaps a few examples from my early experience will be instructive. With a couple of assignments under my belt and getting a little recognition for my work, I was asked to be a major contributor to a large-format coffee book on clearcut logging. A number of more established photographers, like Galen Rowell and Robert Glenn Ketchum were also involved, and, to the best of my knowledge, we all donated our time to the cause. It was a great experience for me — I had my expenses covered for a prolonged period of time in the field, was able to begin my work in the Canadian boreal region, met other committed photographers and activists, and received more recognition for my work.
After completing work on the clearcut book and witnessing so much devastation as a result of industrial logging, I felt compelled to share my experiences with a larger audience. In particular I was disturbed by plans to clearcut much of coastal Vancouver Island and the biologically rich, largely intact area of Clayoquot Sound. I was also deeply unsettled by the impact that logging and the associated pollution from pulp mills was having on the boreal and the local indigenous population. So, in the winter of 1993, I decided to go to Europe and give a series of presentations to build international awareness of what was going on in Canada.
With the moral support of two NGOs, The Friends of Clayoquot Sound and the Valhalla Wilderness Society, and some logistical support from Greenpeace and others, a colleague and I made plans, raised money, and set off for six weeks to give about 60 presentations in England, Scotland, Germany, and to the European Parliament in Brussels. We passed the hat, slept on activist’s couches, and had a wonderful experience. Although no one paid us, and we did all our own fundraising to cover our basic costs. And at the end of the day, including donations at our events, we were able to pay ourselves a modest honorarium and to donate some money back to the cause. More importantly, I was able to promote issues important to me to prominent NGOs and publications. They in turn came to me for images when these issues grew and took on international significance.
All of these activities can be considered “growing the relationship.” They helped me become a better photographer and better known for my work, while putting me in contact with people and organizations that would later purchase images, fund my work, and occasionally offer me assignments. And because at that time I was also involved in campaign strategy, creating markets campaigns, being a spokesperson, and other non-photographic activities, I learned a lot about how photography can advance conservation campaigns.
With this intimate knowledge of the needs and operations of NGOs, I was in a better position to work with them to create joint projects and self-funded projects that would meet their needs. Given how closely I was working with NGO’s, I was able to fundraise through groups with a charitable status, enabling me to receive money from foundations or individuals, which they, in turn, could write off for tax purposes. For me, working this way — doing much of the initial work of creating a project, fundraising, and working with groups from inception to completion — is far more common simply being handed an assignment, and often a more rewarding way to work with an NGO.
When I made my first TV pitch, I was less than a nobody in Hollywood. I was able to get a meeting with a TV somebody only through the help of another huge Hollywood somebody. The Bravo Channel producer, who had a reputation for deciding the fate of a project based entirely on the pitch meeting, granted me ten minutes of her time. The advice I received from other industry veterans was to practice my spiel, tighten it up, and practice it again. Producers at this level hear so many pitches, I would only have sixty seconds to grab her attention. In spite of the confidence I gained from hours of practice, at the end of the meeting I had two puddles in my jeans pockets where the sweat dripping from my armpits had pooled. My pitch propelled the project to the next level, but it ultimately didn’t make it. I didn’t mind. I had learned one of the most valuable lessons of my career. Being able to deliver an effective pitch is as important to your business as knowing how to make an image.
Photography is an industry of cold callers and connection hounds. Even with a solid introduction to a heavy weight advertising person from your brother’s, cousin’s, ex-girlfriend’s cell mate, you need to make a solid, swift impression with your first contact. A pitch. Doing so requires that you take a few minutes to prepare.
Email is the easiest. You can write, read, edit, read, and edit some more. Yes. Edit that much. Also, if you’re thinking about employing a grammar school business letter model, they are totally outmoded. Consider the following:
Dear Super Heavyweight Person who could get me a high-paying gig,
I’d like to introduce myself, my name is Lou Lesko. As you may have heard from our mutual friend, Miki Johnson, I am calling on you in the hopes of setting up a meeting to show you my portfolio. I’ve been a photographer for 25 years with extensive experience in the fashion and lifestyle genres. I feel confident that I would be a valuable consideration for any future jobs at your agency, and I am ready to meet you at your earliest convenience at a location of your choosing.
Contrast that to:
Dear Super Heavyweight Person who could get me a high-paying gig,
Our mutual friend, Miki Johnson, let me know that it would not be a problem to contact you to set a meeting to show you my portfolio. I appreciate you offering your time. Please let me know the earliest date and a location that is convenient for you; I will make myself available. In the meantime, some of my work and my career background can be found on:
http://loulesko.com
The first example isn’t bad, but it’s about as dry as a Saltine cracker on a hungover morning. The second one is a bit more in your face, but it identifies in the first sentence the individual we both know and the reason why I’m exploiting the friendship. The rest shows that I’m reasonably polite and accommodating, but if the reader skipped reading the rest of the email, they would still know exactly what I want and why I feel justified in asking. And that is the pitch.
Leaving a voicemail requires the same pitch-style communication. Articulate why you’re calling in the first sentence, followed immediately by your contact info. A person you don’t know that’s listening to your message will not want to drudge through a long drawn out treatise about “how great it is you know the same person and, wow, we’re both in the same industry and, boy, I could sure use a shot at that new account your agency just won.” Conversely that first sentence can’t be a brash assault on the recipient’s voicemail, and should have a dash of your personality. Unless you’re an ass. Then fake it.
In pitch situations, when I’m a bit nervous, I have a dreadful propensity to mumble. To avoid doing that, I leave a few practice messages on my own voicemail. I know it sounds a bit like a high school boy practicing a speech to get a date with a girl, but it is totally effective in polishing my pitch.
The same tactics will also prepare you for the contingency of (oh my gosh) the person picking up the phone when you call. I’m not saying you should be as disengaged as you would if you were leave a voicemail, but having taken the time practice will put you a in a great position to start a great conversation that could lead to more work.
One last tip. If you’re sending a web link in an email, test it first by sending the email to yourself. One of the most common mistakes is to place a period at the end of a link because it closes a sentence like this: And you can see my articles on http://loulesko.com/articles.
The period at the end of the sentence will make the link fail. That’s why in my example above I put the link on its own line without any closing punctuation.
That’s my pitch, thanks for listening.
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