livebooks blog

Taking time each week to leverage your contacts is one of the most basic things you can do to ensure that your business continues to grow. Even though they are already in your address book, maximizing your relationships takes time, consistency and focus. Your network includes past clients, current clients and all of your prospects.

Mantaining Your List

Did you know that 40% of creatives at advertising agencies change jobs each year? 40%! So that great Art Director that you worked with last month may not be there next month. Where did they go? Who took their place? More »

We had a great Q+A webinar with many members of the liveBooks community last Monday. Thanks so much to those who were able to attend!

For those who weren’t able to join us, the focus of the conversation revolved around the future of the liveBooks brand, the state of our support team and the new features and platforms we hope to add to liveBooks in the future. To illustrate some of these items, we’ve listed some highlights below.

• The liveBooks brand remains intact. You can expect to receive the same level of service as in the past and enhancements to the products and designs you love. We plan to increase the amount of resources dedicated to the liveBooks business to create even better products in the future. Our ultimate goal is to create a website that drives you and your business success for the long term.

• We sincerely apologize if anyone had difficulty getting in touch with a liveBooks representative during the transition period. With the recent acquisition, we are working hard to bring the level of support back to that which you had come to expect from liveBooks. We have hired back many of the familiar faces from the support team, and will ensure that you receive timely responses and in-depth support. Thank you again for your patience.

• We look forward to improving and creating new products to power your businesses including: responsive designs, HTML 5 components, open API and integrating workflow from LightRoom to liveBooks.

If you missed the webinar and are interested in receiving a copy of the full recording, please email support@livebooks.com.

It’s been a crazy few weeks over here at liveBooks, and we are extremely grateful for your patience and understanding through this process.  In spite of all the exciting news, things are finally starting to settle down and return to life as we remember it.  While you may still have some questions about the acquisition (if so, we encourage you to join this afternoon’s Q+A webinar), rest assured that the liveBooks brand, team, and core values remain intact!

From a support personnel standpoint, not much has changed around here.  Patrick, Luis and Laura are back online to help answer your questions and manage your accounts.  They are joined by Catherine, Senior Customer Satisfaction Manager. We want to ensure that we introduced you to her, in case you see her name pop up on any of our channels.  When Catherine isn’t managing our support teams, she is mastering the art of pilates (well… almost… she fell off the pilates machine yesterday.)  Catherine’s email is ccano@livebooks.com.

We are excited to utilize our new resources to increase our offerings and deliver an even better product to all of you.  Please feel free to email Patrick, Luis, Laura or Catherine with any questions you may have (allow 48 business hours for a response).

Patrick: patrick@livebooks.com
Luis: luis@livebooks.com
Laura: laura@livebooks.com

Dear liveBooks Community,

It is a huge thrill to be joining forces with the liveBooks team. Together, liveBooks and WeddingWire are able to take action with our shared commitment to continue the amazing work that liveBooks has been doing in serving photographers and creative professionals around the world. I wanted to share insight with you on where liveBooks is headed in the months ahead, as well as introduce myself and WeddingWire.

Where We Are Headed
Andy Patrick and I share a passion for helping small businesses succeed online.  As both of our teams work together, we are committed to providing you with the level of service for which liveBooks has been known.  In the coming months, our technology teams will work together very closely to build a more powerful liveBooks platform to serve your business needs for years to come. Whether you are a commercial photographer or creative professional, we look forward to delivering success to your website and your business.

About WeddingWire
WeddingWire is a company dedicated to helping small businesses succeed.  We have extensive experience in working with photographers, videographers, venues, and other small business owners and are focused on understanding their ever-changing business needs.  In fact, many members of our team are creative professionals themselves.  The company was launched in 2007 from my living room and has continued to expand in staff, space and innovation with a priority to serve our clients.

We initially began by creating an online marketplace for the wedding industry, connecting consumers with event merchants efficiently online.  Today, WeddingWire.com is one of the largest wedding sites in the U.S.  Furthermore, our technology platform powers portions of leading industry sites such as Martha Stewart Weddings and CondeNast’s Brides.com.

Next, we launched EventWire.com, dedicated to helping event planners find the best resources for their corporate and social events.

We are always innovating our current offerings but most recently, we extended our software suite to include features like social media management, digital contract signing, online bill payment, mobilized sites and more.

Today, our platform powers over 140,000 small businesses across the globe. We have become the leading technology company in the industry and our team is laser- focused on driving product innovation for our professional community.  If you’d like to learn more about our company or our products, please visit: http://vendors.weddingwire.com.

On behalf of the entire WeddingWire team, we are incredibly excited to join the vibrant liveBooks community and we are grateful for the opportunity to serve you and your business needs.  I look forward to connecting with you over the coming months; however, should you have any questions, comments or concerns, please don’t hesitate to email catherine@livebooks.com and you will receive a response within 24 hours.

Best,

Timothy Chi
CEO
WeddingWire, Inc.